Privacy Policy
Last update: 21.04.2026
We (also known as "We", "Us" or "Our") are committed to protecting your personal data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the website Luxentrix Prime (the "Website").
These principles will be upheld:
To ensure transparency about how we process and collect your personal information:
We want to ensure you can make informed decisions about how your personal data is used and processed. That's why we've designed this website to give you clear, relevant information about our data practices.
If you need specific details, we'll provide them at the right time.
We're happy to answer your questions and offer any clarifications regarding legal limitations on data use. Please contact us by email at: info@luxentrix-prime.com
Your personal data will only be used for the purposes outlined in this Policy.
We process your personal data for various purposes, including providing the website and connecting you with third-party trading platforms (the 'Services'), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory and legal obligations, and conducting administrative and business activities. We also process your personal data to better understand your preferences and needs.
This helps us deliver a more tailored experience across our trading platform.
To use powerful tools that protect your rights regarding your Personal Data:
To help you exercise your rights, we have substantial resources available. Contact us at any time to request access to your personal data. We can modify or delete it, cease using it for specific or general purposes, or transfer the information to you or a third party. We're committed to accommodating your requests.
Secure your Personal Data:
While we cannot guarantee absolute security of your Personal Data, we are committed to employing a range of methods and techniques to protect it.
Our Privacy and Security Policy is comprehensive.
1. The Scope?
This policy outlines the types of personal data we collect from individuals and how we process, share, and protect that information.
This policy applies to information relating to an identified or identifiable natural person. An identifiable individual is someone who can be directly identified or recognised through a combination of information we hold or can access.
We define "processing" as any operation involving the use or collection of personal data, including management, structuring, and storage.
Our services are intended for general audiences and are not designed for anyone under 18 years of age. We do not knowingly collect information from individuals under 18, nor do we permit them to use our services. Should we become aware of any personal data relating to a child, we will delete it promptly.
2. What personal Data Do We Have on You?
When you access our service and channels or visit our website, we collect Personal Data. We may request your Personal Data in certain circumstances, and we also gather it by analysing how you use our Services and channels, or by receiving information from our third-party partners.
3. There is no requirement to disclose personal information to the company, and no consequences apply.
However, you're not obliged to provide us with any personal data. In certain circumstances, if you choose not to supply us with personal data, we may be unable to offer our services or allow you to access the website.
4. What personal information do we collect? When you visit our website, we gather the following personal data:
This includes information about your online activity log, traffic data (including your IP address, access date, access time, and browser language), software crash logs, browser type, and device information. The information we collect is not personally identifiable and cannot be used to identify you.
Personal Data We Receive from You: any personal data you provide to us at your own discretion when you connect with a third-party online trading platform through us.
Personal Information You Provide to Third-Party Platforms: this information includes your full name, address, phone number, and email address, which you provide to facilitate trading.
5. Legal Basis and Reasons for Processing Personal Data
Your Personal Data is processed by the company for the purposes outlined in this section, and in accordance with the applicable legal basis.
Without a legal basis, the Company cannot process your Personal Data. The legal grounds on which the Company may process your Personal Data are:
- You've consented to the processing of your personal data for one or more reasons. This applies when you submit personal information through the Website so we can transfer it to a third-party trading platform.
- The Company or a third party may need to process your information to pursue their legitimate interests. For example, this may be necessary to improve our services or to defend legal claims.
- Processing must meet an obligation of law.
Contact us via email for more details about the processing required to protect our legitimate interests.
Below is a list of reasons and legal grounds we may use your provided information for. Personal Data.
Scope
Legal Basis
We may request your personal information to share with third-party companies if you request access to digital trading services.
If you ask for it, we may collect Personal Data from you to forward to third-party providers.
You've consented to the processing of your personal data for one or more of the reasons outlined above.
2. To address your requests, questions or concerns
Personal Data is necessary to help us respond to any enquiries you may have about the Services.
We need to process personal information to protect the legitimate interests of the Company or a third party.
3. To meet legal obligations or administrative, judicial, and regulatory requirements, we process Personal Data as necessary to comply with applicable laws.
To ensure compliance with legal obligations, processing is required.
4. To enhance Our Services
We may use your Personal Data to improve Our Services. This includes crash reports and malfunction data we collect in relation to the Services.
We need to process your personal information to protect the legitimate interests of the Company or a third party.
5. To stop fraud and misuse of Our Services
We need to process personal information to protect the legitimate interests of the Company or a third party.
6. To perform and manage actions that align with the requirements of Our Services
This includes back-office functions, business development activities, strategic decision-making, oversight mechanisms, and similar activities.
We need to process your data to serve the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis
We use various analytical techniques, including statistical methods, to inform our decision-making across different issues.
The Company or a third party's legitimate interests require the processing of this information.
8. To protect our assets, rights and interests, as well as those of third parties, we have developed processes to establish and defend legal claims
We may process your Personal Data to safeguard our rights, interests and assets, or those of third parties, in compliance with applicable laws, regulations, agreements, and our terms and conditions.
We need to process personal information to serve the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Party
The Company may share your Personal Data with third-party service providers, such as hosting, storage, and analytics providers, including IP address information to support our operations.
You can request that we share your Personal Data with third-party trading platforms. When you do, we'll provide your Personal Data to those platforms, and your information will be subject to their privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may also share Personal Data with related entities or business partners to help us enhance and improve the products and services we offer.
If required to protect the rights of third parties or safeguard assets, the Company is authorised to disclose Personal Data to regulatory authorities, local authorities, or other official bodies.
We may additionally share your Personal Data with potential investors, buyers, or lenders to the Company or other group entities in connection with any transaction (including asset transfers or the sale of the Company or group business), or as part of any merger, restructuring, consolidation, or insolvency of the Company or any group business.
7. Cookies and services from third parties
Third-party services, such as advertising and analytics providers, may be used on our website. These companies may also use cookies or similar tracking technology.
Cookies are small text files stored on your device each time you visit our website. We use cookies to understand your preferences and browsing habits, improve your user experience, remember your settings, and personalise the products and services we offer. Cookies also help us gather statistics and analytics data.
Some cookies we use are session cookies. These are temporary files downloaded to your device and deleted when you close your browser. Other cookies are persistent, remaining on your device for a period of time after you've closed your browser. We use persistent cookies to recognise you as a returning visitor and help you navigate back to the website more easily.
Types of Cookies:
They may be used by us based on their purpose:
The type of cookie
Cookies are absolutely necessary
Scope
These cookies are essential for accessing the features you've requested and navigating our website. We use them to deliver the information, products, and services you've asked for.
They're required for your device to download and stream data, allowing you to move around the site, use its features, and return to pages you've already visited.
Additional Information
Cookies collect your personal data, including your username and last login date, to confirm you're logged in to the site. They're automatically cleared when you close your web browser (session cookies).
The type of cookie
Functionality Cookies
Scope
Cookies help us recognise you when you visit our site and allow us to remember your preferences.
Additional Information
Cookies collect personal data, such as your username and last login date, to confirm you're logged in to the site. They're automatically erased when you close your web browser (session cookies).
The type of cookie
Cookies for performance
Scope
We use cookies to collect performance data and help improve the site. They also allow us to analyse how our website is being used.
Additional Information
Cookies store anonymous data that isn't linked to any identifiable person. Some cookies are automatically removed when you close your browser, whilst others remain active indefinitely.
Cookies are blocked, or removed
To block or remove cookies, adjust your browser settings. Below are links to help you with the process for some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, be aware that certain features or the entire website may not function as expected in these circumstances.
ONLINE TRACKING NOTICE
This service currently does not support do-not-track signals.
8. The retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, or for longer periods as required by applicable law, regulations, and policies.
We'll share your information with third-party trading platforms for a period of 12 months. If you consent, we'll continue sharing your data for a further 12 months.
We regularly review retained Personal Data to ensure it remains necessary.
9. Transfers of personal information to third-party countries or international organisations
Your personal information may be transferred to other countries—that is, your personal data may be transmitted to a third country (any country other than where you currently reside) or to international organisations. Our company takes all necessary steps to protect your personal data and ensure that data users can exercise their rights and access effective legal remedies.
These protections and safeguards are available to all those residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides an adequate level of protection for Personal Data transferred under Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was conducted in accordance with the Standard Contractual Clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. You can view the clauses adopted by the EU Commission at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Email us at info@wealthwaydigital.uk for details.
10. Security of Personal Data
We've implemented appropriate organisational and technical safeguards to protect your Personal Data, including measures against accidental or unlawful destruction, loss, or alteration. However, we cannot guarantee that Personal Data will remain secure without error. We're not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data — including unauthorised third-party access, transmission errors, or circumstances beyond our control. In cases where we're legally required or obligated to disclose Personal Data to third parties such as public authorities, we cannot control how those parties secure your information. Please note that data transmission over the internet cannot be entirely secure. We cannot guarantee the security of Personal Data you send to us online.
11. Hyperlinks to websites belonging to third party websites
Our website contains links to third-party sites and applications that operate independently of our company. We do not oversee these external platforms and are not responsible for how they collect or process your personal data. This privacy policy does not apply to third-party sites or apps.
Before accessing or using any third-party website or application, we recommend reviewing their privacy policies. Please exercise caution when sharing your personal data with these external services.
12. Modifications to this Policy
Before visiting any third-party websites or apps we recommend, we suggest you review their privacy policies first. Please also exercise caution when sharing any personal data with these platforms.
13. Your rights with respect to your personal information
You are entitled to request that we verify the accuracy of your Personal Data, rectify any inaccuracies, and delete Personal Data that we no longer require. You may also restrict the scope and types of processing of your personal information.
If you are a resident of the EEA, please refer to this page:
These rights are available to you in relation to the Personal Data you provide. You may exercise these rights by sending an email to the address below.
Access rights
We can verify the accuracy of Personal Data we process about you. If accurate, you are able to access your Personal Data.
We will supply an electronic copy of your Personal Data currently being processed. We may charge a reasonable fee for additional copies. The data will be made available electronically upon request.
Your right to access Personal Data must not conflict with the rights and freedoms of others. If a request would be detrimental to another person's rights and freedoms, we may refuse to comply or limit our response.
Right to rectification
We will rectify inaccurate Personal Data. You are entitled to request that any incomplete Personal Data concerning you be corrected, taking into account the reason for processing.
Right to erasure
The following grounds apply: (a) Personal Data are no longer necessary for the purpose for which they were collected; (b) You withdraw consent and there is no other legal basis for processing; (c) You object at any time, based on circumstances specific to your situation, to processing of your Personal Data based on legitimate interests pursued by us or a third party; (d) Personal Data are processed unlawfully; or (e) Personal Data must be deleted to comply with a legal obligation.
This right does not apply if processing is necessary (a) to fulfil an obligation required by European Union or Member State law; or (b) to establish, exercise or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you can ask us to restrict its processing.
If you request that Personal Data be restricted, it may only be retained if you give consent, or to establish, exercise or defend legal rights, or to protect the rights of another individual, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
If processing is carried out by automated means and is based on your consent or a contract you are party to, you have the right to receive your Personal Data you have provided to us.
You are entitled to request that your Personal Data be transferred directly from us to another controller, if technically feasible. Your right to erasure is not affected by exercising your right to data portability. The right to transfer data does not interfere with the rights or freedoms of anyone else.
Right to object
You have the right at any time to object to processing of your Personal Data based on legitimate interests pursued by us or a third party. This includes objection to profiling based solely on these legitimate interests. If we demonstrate compelling legitimate grounds for processing that outweigh your rights, freedoms or interests, or the establishment, exercise or defence of legal rights, we will continue processing.
Regarding direct marketing, you have the right at any time to object to processing of your Personal Data.
Right to withdraw consent
You may withdraw your consent for us to process your Personal Data at any time. This will not affect the lawfulness of processing that relied on your consent before withdrawal.
You are entitled to lodge a complaint with the relevant supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to Personal Data processing within the European Union.
The laws of the European Union and Member States may limit your rights in relation to your Personal Data, as detailed in this section 13.
We will provide you with the information you request under your rights in section 13 within one month of receiving your request. This timeframe may be extended by up to two months if necessary, depending on the nature and complexity of the request. We will notify you of any extension and the reasons within one month of receiving your request.
Unless contrary to section 13, information you request under your rights will be provided free of charge. If a request is unfounded, excessive or repetitive, we may charge a reasonable fee to cover administrative costs. We may also decline to act.
If we have doubts about the identity of the person making the request, we may ask for further information.